Wine Service Level 3 – Exploring New World Wines

This module focusses on New World Wines as there is a great interest in New World Wines, in particular, Australian and New Zealand wines as this is a common holiday destination for Singaporeans. Addison believe that there is a need to upskill such supervisory staff with the right wine knowledge to lead their team as well as to provide better product knowledge to enhance their customer service skills. In addition, these skills will help staff to upsell to their customers, guide their subordinates and ultimately be more confident with in handling queries on wine knowledge. This in terms will help to grow their business. Staff will have a more advanced knowledge of wine service and hence, be able to serve the customers better and will command a higher salary and better career progression within the organization. They can also expand their job scope as a wine service coach after being trained. Addison will also provide workplace role-play scenarios to bring learners to an understanding and awareness of fine wine service in an F and B establishment. There are actual wine tasting activities set up for the participants to identify and familiarise with different wine flavours and characteristics. In addition, there will also be actual work-related experiences for them to make informed judgement about wine vintage and provenance based on sensory analyses as well as understanding the information given on the wine labels. It also aims to empower individuals to be able to evaluate and recommend wines according to the preferences of the customers.