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Withdrawal and Refund

Course Transfer, Withdrawal and Deferment Policy

1. The maximum processing time from students request of any transfer, deferment, and withdrawal to notifying students of the outcome in writing should not exceed 4 weeks.

2. The School will base the student requests on the following definitions: - 
a.        Course Transfer: Student changes the course or period of study (from full-time to part-time or vice versa) but remains as a student of the School. 
b.        Course Withdrawal: Student discontinues all courses with the PEI.
c.        Deferment: Student delays or postpones the course (or modules) 

3        Conditions for granting Course Transfer:
a.        All outstanding fees must be settled prior to approval of request.
b.        Student must fulfil the admission criteria of the new course and will be subjected to the School’s student selection and admission procedures.
c.        For International Students, they are to note that they will need to apply for a new student pass for the new course, and this is subjected to ICA’s approval.

4        Conditions for granting Course Deferment:
a.        Deferment is subjected to the availability of courses and modules offered. The School reserves the right to offer similar courses and modules in replacement of discontinued courses or modules. 
b.        The maximum period of deferment that is allowed will be 12 months (i.e., Student will need to commence the Course within this maximum period). Requests for extension can be considered on a case-by-case basis. 
c.        Students are to note that they will need to apply for a new student pass when re-joining the School and this is subjected to ICA’s approval. 

5        Conditions for granting Course Withdrawal:
a.        All outstanding fees must be settled prior to approval of request.
b.        ICA will be informed through the cancellation of the Student’s Pass. Student’s Pass Holder is required to submit his/her Student’s Pass to the School for cancellation of the Student’s Pass with ICA.
c.        A student who withdrew will have their contract terminated.

6        A New Student Contract and/or a Student Contract Addendum is to be signed when a course transfer or deferment has been approved by the School. 

7        For any Course Transfers, Withdrawal or Deferment, the School would need to obtain the student’s parent / legal guardian’s written consent if they are under 18 years of age.

Procedure

1        For any requests on Transfer, Deferment, and Withdrawal, students are to fill in the Student Request Form and submit to the Student Services Department. For eligible refund cases, the ‘Refund’ Section of the Student Request Form will be completed as well. For students under the age of 18 years old, the Request Form must be signed by the parent / legal guardian

2        Students should clearly state the reasons for the request on the Request Form

3        Student Services would arrange to meet with the student to understand more on the rationale of request if necessary.

4        For any eligible refund, the Refund policy and process would apply.

5        Management Team would need to approve (for Course Transfer / Deferment) or acknowledge (Course Withdrawals) all requests in the Student Request Form.

6        Upon Management approval or acknowledgement, Student Services Department would notify students in writing of the outcome.

7        For Course Transfers, the student must meet the admission criteria of the new course and will be subjected to the School's student selection and admission procedures. The current Student Contract would be terminated, and Student Services would prepare a new Letter of Offer and Student Contract for signing.

8.        For Course Deferments, the Student Services Department would prepare a Student Contract Addendum reflecting the extension of duration of study for signing prior to the student recommencing their studies.

Refund Policy

1. The School shall have a fair and reasoonable refund policy for any payments made.

2. The maximum processing time from student request to the issuance of the qualified refund amount should not exceed 7 working days from the student's request.

3. The School will inform students on how the qualified refund amount is computed.

4. As the Student Contract can differ based on the periods that they are signed, and each Student Contract is a legally binding document, reference should be made to each Student Contract that is signed with the School with regards to the refund terms and conditions for
a. Withdrawal due to Non-Delivery of Course
b. Withdrawal due to Other Reasons
c. Withdrawal made during the Cooling-Off Period

5. Withdrawal due to Non-Delivery of Course:
The PEI will notify the Student in writing within three (3) working days after becoming aware of any of the following (each a "Refund Event"):
(a) It cannot commence the provision of the Course on the Course Commencement Date;
(b) It cannot complete the provision of the Course by the Course Completion Date;  
(c) The Course will be terminated before the Course Completion Date; 
(d) The Student does not meet the course entry or matriculation requirements as stated in Schedule A; or
(e) The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the Student’s application for the Student Pass.

Where any of the Refund Events (a) to (c) has occurred:
- The PEI shall use reasonable efforts to make alternative study arrangements for the Student and shall propose such alternative study arrangements in writing to the Contracting Party, within ten (10) working days of informing the Contracting Party of the Refund Event.

- If the Contracting Party accepts such alternative study arrangements, the PEI shall set forth such alternative study arrangements in a written contract and the existing Contract shall automatically terminate on the date that such new written contract comes into effect.

- If the PEI does not propose alternative study arrangements to the Contracting Party within the ten (10) working days, or the Contracting Party does not accept such alternative study arrangements, the Contracting Party may forthwith terminate the Contract by way of a written notice to the PEI.

Where any of the Refund Events in (d) to (e) of the Standard Student Contract has occurred, the PEI shall forthwith terminate the Contract by way of a written notice to the Contracting Party.

If the Contract is terminated due to Refund Event (a) of the Standard Student Contract, the PEI shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination.

If the Contract is terminated due to Refund Event (b) or (c), the PEI shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party within seven (7) working days of the termination.

If the Contract is terminated due to Refund Event (d) or (e), the PEI shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination.

6. Refund for Withdrawal During the Cooling Off-Period
Notwithstanding anything herein contained, the Contracting Party shall be entitled to, without any liability whatsoever to the PEI, forthwith terminate the Contract at any time within the Cooling-Off Period of ten (10) calendar days by way of a written notice to the PEI. The PEI shall return all Course Fees and Miscellaneous Fees paid to it within seven (7) working days of the receipt of the written notice.

7. Refund for Withdrawal Outside of the Cooling-Off Period
The Contracting Party may terminate the Contract at any time before the Course Completion Date by providing a written notice to the PEI. Upon receipt of such notice, the PEI shall within seven (7) working days, refund to the Contracting Party such amount (if any) as determined in accordance with Schedule D of the Student Contract.

As the Refund Table can differ based ont he periods they are signed, and each Student Contract is a legally beinding document, reference should be made to each Student Contract that is signed with the School with regards to the percentage of refunds as stated in the Refund Table (Schedule D of the Student Contract).

Procedure
1        For any requests on Refunds, students are to fill in the Student Request Form and submit them to the Student Services Department. Students should state the reasons for the request. For students below the age of 18 Years Old, a written consent would need to be received from the parent / legal guardian.

2        Student Services would arrange to meet with the student to understand more on the rationale of request if necessary. 

3        A member of Management Team would need to approve or acknowledge all requests in the Student Request Form.

4        Upon management approval or acknowledgement, Student Services Department would need to notify students in writing of the outcome. The refund computation would be documented in the notification of refund sent to students.
 

WSQ Short Courses

Refunds are handled on a case-by-case basis.

Transfer Policy

A Transfer means a student changes the course of study but remains as a student of Addison Institute. This policy applies when a student voluntarily requests for a change in the enrolled programme of study to another programme offered by Addison Institute. This includes transferring from full time to part time mode of studies or vice versa.

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All requests for transfer from the Course must be accompanied by the completed Request Form for Deferment/Withdrawal/Transfer and supporting documents one month before the commencement of semester / unit. Addison Institute will not be able to accept verbal notice given by the Student.

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Submitting the request does NOT automatically result in an official transfer. Students must ensure that they receive a formal notice / confirmation form the school regarding the outcome of their request for transfer.

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A student seeking to transfer to another programme will be officially assessed by Addison Institute and/or the University Partner to ensure the student fulfils the academic requirement of the new programme. Approval for transfer will be granted on a case-by-case basis subject to the student meeting the admissions requirements of the new programme and approval from the university where applicable. Refund policy applies where applicable. Pre-course counselling will be done as part of the new course application.

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For students under 18 years of age, Addison Institute will seek parental/guardian approval prior to processing the request for the transfer.

The student will be required to sign a new contract when the transfer is approved. The original contract must be terminated.

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Subject to Addison Institute Refund Policy, any remaining fees from the existing programme will be transferred to the new programme and the student will have to top up the difference in fees (if any). The Refund Policy and the cooling-off period of seven (7) working days do not apply to transfer students.

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An administrative fee will be charged for the transfer process.

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It takes approximately 14 working days to process a transfer request. Students must continue to attend classes before the transfer request is approved.

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Transfer to other school is treated as withdrawal from Addison Institute. Withdrawal policy and Refund policy shall apply.

Upon approval of transfer request, student pass will be cancelled for International Students.

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Student who request for internal transfer to another course within Addison Institute will also need to resubmit student pass application to Immigration and Checkpoints Authority of Singapore (ICA) for approval.

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Student must return the student pass to Addison Institute for cancellation together with his/her transfer request when the transfer request is approved.

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FPS provider will also be updated.

Transfer Procedure

  • All requests for transfer from the Course must be accompanied by the completed Request Form for Deferment/Withdrawal/Transfer and supporting documents one month before the commencement of semester / unit submitted to PA. Addison Institute will not be able to accept verbal notice given by the Student.

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  • PA and/or Centre Manager will conduct a counselling session with the student to find out the reason of transfer.

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  • Addison Institute will notify the student the outcome of the transfer request.

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  • Student pass (if applicable) will be cancelled upon approval of transfer request.

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  • Student who request for internal transfer to another course within Addison Institute will also need to resubmit student pass application to Immigration and Checkpoints Authority of Singapore (ICA) for approval.

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  • Student must return the student pass to Addison Institute for cancellation together with his/her transfer request when the transfer request is approved.

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  • The student will be required to sign a new contract when the transfer is approved. The original contract must be terminated.

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  • For student whose transfer request is not approved, the student is to remain in the current course.

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  • Subject to Addison Institute’s Refund Policy, any remaining fees from the existing programme will be transferred to the new programme and the student will have to top up the difference in fees (if any). The Refund Policy and the cooling-off period of seven (7) working days do not apply to transfer students.

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  • For company sponsored students, they are required to submit a new application for funding for the new programme. In the event the funding is not approved, the student or his / her sponsoring company is required to top up the difference in fees.

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  • An administrative fee will be charged for the transfer process.

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  • The FPS provider will be updated.

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  • It takes approximately 14 working days to process a transfer request. Students must continue to attend classes before the transfer request is approved.

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  • Transfer to other school is treated as withdrawal from Addison Institute. Withdrawal policy and Refund policy shall apply.

Deferment Policy

All requests for course deferment must include a completed Request Form for Deferment/Withdrawal/Transfer and supporting documents submitted at least one month before the semester or unit begins. Addison Institute will not accept verbal notifications from students.

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Deferment requests will be evaluated on a case-by-case basis, typically for medical reasons or other valid circumstances, at the school’s discretion. Simply submitting a request does not guarantee official deferment; students must receive formal confirmation from the school regarding the outcome, which takes about 14 working days to process.

For students under 18 years old, Addison Institute will obtain parental or guardian approval before processing the deferment request.

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Students can apply for deferment of a semester or unit only once. Extensions to the deferment period may be considered only under valid circumstances and with additional supporting documentation.

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While applying for deferment, students should be aware of course completion timelines to ensure they have enough time to finish their studies. Students wishing to defer must pay any outstanding course fees, including any contributions from SDF or SSG funding for the affected course, and sign a letter of undertaking before the deferment can be processed or approved. Upon rejoining, students must sign a new student contract or an addendum to the original contract if they are joining a later intake, and they must pay the remaining fees according to the payment schedule. Previously taken units will be recorded on the new student contract or addendum.

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Deferment will not be granted for prerequisite units. Students who receive deferment must follow the schedule set by the school when they resume their studies.

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An administrative fee will be charged for each deferment request.

Students under funding applying for Deferment

Students receiving SDF or SSG funding are advised to complete their course within the specified duration of their enrolled intake. If students request a deferment, they must pay the amount supported by SDF or SSG funding for the affected course.

 

Addison Institute will not charge employers for company-sponsored students during the specified course period. However, if Addison Institute is unable to receive the funded portion of the course fees from SDF or SSG, the sponsoring company will be responsible for paying that portion of the fees directly to Addison Institute.

Deferment Procedure

  • All requests for course deferment must be submitted with a completed Request Form for Deferment/Withdrawal/Transfer and any supporting documents at least one month before the semester or unit begins. Please send these materials to the PA. Addison Institute will not accept verbal notifications from students.

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  • Upon rejoining the class, the student must sign a new student contract or an addendum to the original contract if they are joining a later intake. Additionally, the student is required to pay the remaining course fees according to the payment schedule outlined in the contract. The units previously completed will be clearly indicated on the new student contract or addendum.

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  • A counselling session will be conducted with the student to find out the reason of deferment.

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  • PA will send a notification letter to inform student on the decision. If approval has been granted, student has to make payment for deferment fee and the supported amount from SDF or SSG funding for the affected course / semester(s) (if applicable).

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  • Student will also be informed of the deadline to contact the School to resume his/her studies in the notification letter.

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  • For International students, the student pass will be cancelled upon approval of the deferment. Prior to the approval, the student must continue to attend classes.

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  • It takes approximately 14 working days to process a deferment request.

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  • An administrative fee will be charged for every deferment request.

Dispute Resolution

Stakeholders (Staff/Students/Public) may submit their feedback/complaints to the School via email, letters, verbal communications, or through the School's Feedback Management System

The School will acknowledge and address all feedback within 3 working days, and aim to resolve all feedback and complaints within 21 working days.

The School will review the feedback and discuss with relevant parties internally, and conduct formal investigations when necessary.

Relevant parties will propose a solution and/or action to be carried out for the feedback received if necessary, and the School will respond to the person submitting the feedback within 3 working days.

If the person is not satisfied with the intial resolution, the matter may be escalated to the CEO / Principal to provide a response.

In the event the feedback or complaint remains unresolved, or the aggrieved is dissatisfied with the outcome or response, the case will be referred to a third-party organization for mediation.

(a) For clear-cut refund issues of less than SGD$10,000, the case can be lodged with the Small Claim Tribunal (SCT)
(b) For other issues, the case can be referred to SWDA's appointed Dispute Resolution Scheme
(c) For Mediation) the case may be referred to the Singapore Mediation Centre (SMC). If there is no settlement reached through mediation, the case can be referred to the Singapore Institute of Arbitration (SIArb). Once a settlement is reached, the School will take all necessary actions in accordance with the mediation/arbitration instructions.

Please refer to SWDA's Dispute Resolution page for additional details on the procedures following escalation to SWDA:
https://www.swda.gov.sg/home/skills-career-resources/private-education-resources/dispute-resolution

Fee Payment Policy

Fee Collection 
Addison Institute accepts the following methods of payment:

1. PayNow
UEN: 199700427H

2. Interbank Transfer
3. Cash

Receipts will be issued for all payments made to the School.

Student Handbook

A copy of our student handbook is available here.

Student and Graduate Outcomes

Students and Graduates of Addison Institute's Diploma and Advanced Diploma courses may write in to info@addison.edu.sg to request for the following student and graduate performance outcomes information:

1. Passing Rate 
2. Quality of Passes
3. Attrition Rate
4. Graduation Rate
5. Graduate Outcomes

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