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Withdrawal and Refund

Withdrawal Policy

This policy applies when a student voluntarily requests to withdraw from an enrolled programme of study.

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All requests for withdrawal must be accompanied by the completed Request Form for Deferment/Withdrawal/Transfer and supporting documents. Addison Institute will not accept any verbal notice given by the student.

For students under 18 or International Students with a Student Pass, Addison Institute will obtain parental or guardian approval before processing any withdrawal requests.

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A withdrawal is defined as:

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  • Withdrawing from a course at Addison Institute to enroll in another institution in Singapore.

  • Exceeding the maximum study period allowed for any course without successful completion of all modules.

  • Compelled to withdraw from the school due to disciplinary issues.

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Students are required to make all outstanding payments before withdrawal (inclusive of the supported amount from SDF or SSG funding for the affected course/semester if applicable).

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Upon approval of withdrawal request, Student Pass will be cancelled for International Students.

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Upon approval of the withdrawal, the student will be considered officially withdrawn from the enrolled program and no longer recognized as a student of Addison Institute. To resume studies in the future, the individual must reapply as a new applicant.

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It takes approximately 14 working days to process a withdrawal request.

Refund Policy

Students are entitled to a seven (7) working day cooling-off period after signing the PEI-Student contract. If a written notice of withdrawal is submitted within this period, the student will receive the highest percentage refund (as outlined in Schedule D) of the fees paid, regardless of whether the course has commenced.

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For students who withdraw after the seven (7) working day cooling-off period and during their first term of study, the refund of the first payment of course fees will be based on the refund policy outlined in the Student Contract.

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For students who withdraw from the programme from the second term of study onwards, refund of subsequent instalment of course fees paid will be subjected to the refund table stated in the student contract.

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Refund for withdrawal shall be processed within seven (7) working days upon receiving the student request.

WSQ Short Courses

Refunds are handled on a case-by-case basis.

Transfer Policy

A Transfer means a student changes the course of study but remains as a student of Addison Institute. This policy applies when a student voluntarily requests for a change in the enrolled programme of study to another programme offered by Addison Institute. This includes transferring from full time to part time mode of studies or vice versa.

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All requests for transfer from the Course must be accompanied by the completed Request Form for Deferment/Withdrawal/Transfer and supporting documents one month before the commencement of semester / unit. Addison Institute will not be able to accept verbal notice given by the Student.

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Submitting the request does NOT automatically result in an official transfer. Students must ensure that they receive a formal notice / confirmation form the school regarding the outcome of their request for transfer.

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A student seeking to transfer to another programme will be officially assessed by Addison Institute and/or the University Partner to ensure the student fulfils the academic requirement of the new programme. Approval for transfer will be granted on a case-by-case basis subject to the student meeting the admissions requirements of the new programme and approval from the university where applicable. Refund policy applies where applicable. Pre-course counselling will be done as part of the new course application.

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For student under 18 years of age and / or international student holding Student’s Pass, ADDISON INSTITUTE International Institute will seek parental/guardian approval prior to processing the request for the transfer.

The student will be required to sign a new contract when the transfer is approved. The original contract must be terminated.

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Subject to Addison Institute Refund Policy, any remaining fees from the existing programme will be transferred to the new programme and the student will have to top up the difference in fees (if any). The Refund Policy and the cooling-off period of seven (7) working days do not apply to transfer students.

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An administrative fee will be charged for the transfer process.

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It takes approximately 14 working days to process a transfer request. Students must continue to attend classes before the transfer request is approved.

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Transfer to other school is treated as withdrawal from Addison Institute. Withdrawal policy and Refund policy shall apply.

Upon approval of transfer request, student pass will be cancelled for International Students.

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Student who request for internal transfer to another course within Addison Institute will also need to resubmit student pass application to Immigration and Checkpoints Authority of Singapore (ICA) for approval.

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Student must return the student pass to Addison Institute for cancellation together with his/her transfer request when the transfer request is approved.

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FPS provider will also be updated.

Transfer Procedure

  • All requests for transfer from the Course must be accompanied by the completed Request Form for Deferment/Withdrawal/Transfer and supporting documents one month before the commencement of semester / unit submitted to PA. Addison Institute will not be able to accept verbal notice given by the Student.

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  • PA and/or Centre Manager will conduct a counselling session with the student to find out the reason of transfer.

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  • Addison Institute will notify the student the outcome of the transfer request.

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  • Student pass (if applicable) will be cancelled upon approval of transfer request.

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  • Student who request for internal transfer to another course within Addison Institute will also need to resubmit student pass application to Immigration and Checkpoints Authority of Singapore (ICA) for approval.

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  • Student must return the student pass to Addison Institute for cancellation together with his/her transfer request when the transfer request is approved.

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  • The student will be required to sign a new contract when the transfer is approved. The original contract must be terminated.

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  • For student whose transfer request is not approved, the student is to remain in the current course.

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  • Subject to Addison Institute’s Refund Policy, any remaining fees from the existing programme will be transferred to the new programme and the student will have to top up the difference in fees (if any). The Refund Policy and the cooling-off period of seven (7) working days do not apply to transfer students.

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  • For company sponsored students, they are required to submit a new application for funding for the new programme. In the event the funding is not approved, the student or his / her sponsoring company is required to top up the difference in fees.

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  • An administrative fee will be charged for the transfer process.

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  • The FPS provider will be updated.

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  • It takes approximately 14 working days to process a transfer request. Students must continue to attend classes before the transfer request is approved.

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  • Transfer to other school is treated as withdrawal from Addison Institute. Withdrawal policy and Refund policy shall apply.

Deferment Policy

All requests for course deferment must include a completed Request Form for Deferment/Withdrawal/Transfer and supporting documents submitted at least one month before the semester or unit begins. Addison Institute will not accept verbal notifications from students.

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Deferment requests will be evaluated on a case-by-case basis, typically for medical reasons or other valid circumstances, at the school’s discretion. Simply submitting a request does not guarantee official deferment; students must receive formal confirmation from the school regarding the outcome, which takes about 14 working days to process.

For students under 18 years old or international students with a Student Pass, Addison Institute will obtain parental or guardian approval before processing the deferment request.

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Students can apply for deferment of a semester or unit only once. Extensions to the deferment period may be considered only under valid circumstances and with additional supporting documentation.

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While applying for deferment, students should be aware of course completion timelines to ensure they have enough time to finish their studies. Students wishing to defer must pay any outstanding course fees, including any contributions from SDF or SSG funding for the affected course, and sign a letter of undertaking before the deferment can be processed or approved. Upon rejoining, students must sign a new student contract or an addendum to the original contract if they are joining a later intake, and they must pay the remaining fees according to the payment schedule. Previously taken units will be recorded on the new student contract or addendum.

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Deferment will not be granted for prerequisite units. Students who receive deferment must follow the schedule set by the school when they resume their studies.

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An administrative fee will be charged for each deferment request.

Students under funding applying for Deferment

Students receiving SDF or SSG funding are advised to complete their course within the specified duration of their enrolled intake. If students request a deferment, they must pay the amount supported by SDF or SSG funding for the affected course.

 

Addison Institute will not charge employers for company-sponsored students during the specified course period. However, if Addison Institute is unable to receive the funded portion of the course fees from SDF or SSG, the sponsoring company will be responsible for paying that portion of the fees directly to Addison Institute.

Deferment Procedure

  • All requests for course deferment must be submitted with a completed Request Form for Deferment/Withdrawal/Transfer and any supporting documents at least one month before the semester or unit begins. Please send these materials to the PA. Addison Institute will not accept verbal notifications from students.

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  • Upon rejoining the class, the student must sign a new student contract or an addendum to the original contract if they are joining a later intake. Additionally, the student is required to pay the remaining course fees according to the payment schedule outlined in the contract. The units previously completed will be clearly indicated on the new student contract or addendum.

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  • A counselling session will be conducted with the student to find out the reason of deferment.

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  • PA will send a notification letter to inform student on the decision. If approval has been granted, student has to make payment for deferment fee and the supported amount from SDF or SSG funding for the affected course / semester(s) (if applicable).

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  • Student will also be informed of the deadline to contact the School to resume his/her studies in the notification letter.

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  • For International students, the student pass will be cancelled upon approval of the deferment. Prior to the approval, the student must continue to attend classes.

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  • It takes approximately 14 working days to process a deferment request.

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  • An administrative fee will be charged for every deferment request.

Dispute Resolution

Addison Institute is committed to providing prompt and efficient channels for students to seek resolution for any feedback, dispute or grievance.

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A student’s feedback may result in dispute or grievance from any aspect of their educational experience at Addison Institute with their classmates, lecturers, tutors or service staff.  Feedback may also concern policies and processes.

Where Addison Institute policies and procedures exist in relation to student discipline or academic matters such as appeals against results, expulsion, suspension etc; then these will take precedence over the dispute and grievance process.

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Addison Institute has a 3-step process to assist student in seeking resolution in the event of dispute and grievance. These steps are to assist students to ensure resolution with minimum delay, inconvenience and in fairness to the student.

Step 1

Student shall first approach the Programme Administrator (PA) to give his or her feedback. He or she can do this in person, via email or complete the “Feedback on Customer Service” form available at the Front Service counter and www.addison.edu.sg. All feedback will be acknowledged by the Programme Administrator within 2 working days. The Centre Manager / Academic HOD will validate your feedback with relevant department personnel and respond within the next 10 working days.

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In the case of complaints, dispute or grievances, the Centre Manager / Academic HOD shall notify you on the status of investigation and provide you with a resolution (where possible) within 10 working days from date of receipt of the feedback.

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If the Centre Manager / Academic HOD cannot solve the issue, the issue will be brought up to the respective VPs, VPs will attempt to resolve within 5 working days.

Step 2

In the event that the resolution rendered is unsatisfactory, you may opt to appeal on the dispute or grievance to the Quality Assurance (QA) Department. Depending on the nature of the dispute or grievance, i.e., Academic or Non-Academic related, the QA Department will submit the case to the GM for further deliberation. A final resolution shall be notified to you within 4 working days from the date of appeal.  Addison Institute will endeavor to address and resolve any dispute or grievance in an amicable and timely manner within the school.

Step 3

In the event that the student and Addison Institute are unable to resolve the dispute or grievance amicably, either party may approach CPE’s Student Services Centre (SSC) for help. (https://www.ssg.gov.sg/cpe/student-services/student-resources.html)

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CPE Student Services Centre is located at:
1 Marina Boulevard
#18-01 One Marina Boulevard
Singapore 018989

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Tel: 65 6512 1140
Email: CPE_CONTACT@cpe.gov.sg

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The officers at SSC will review the issues and may refer the dispute to CPE Mediation –Arbitration Scheme. If the dispute is not resolved through mediation at the Singapore Mediation Centre, the dispute will be referred for arbitration by an arbitrator appointed by the Singapore Institute of Arbitrators.

Fee Payment Policy

Fee payment: monthly instalment

Attendance Requirements

100% attendance is compulsory. Absence can only be excused with medical reasoning and proof of a medical certificate

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