People Management
Category
Wholesale Retail & Trade
Duration
16 hours
About This Course
LO 1: Implement appropriate change management processes and strategies for managing organisational change
LO 2: Prioritise and review work plans to support implementation of change management processes and strategies in alignment with organizational strategic goals
LO 3: Apply Principles of Manpower Planning to collect Job Analysis information to support recruitment processes
LO 4: Conduct learning needs analysis to identify learning needs of team members and/or supervisees
LO 5: identify and coach staff with high potential and groom them for leadership positions
LO 6: Apply Principles of workplace culture development and management to lead and manage cultural diversity in the workplace
LO 7: Outline plan to act as a role model and apply motivational techniques to manage junior staff
LO 8: Apply employee engagement principles to engage and maintain morale of team members
LO 9: Apply counselling skills to manage staff grievances such as burnout and stress
LO 10: Apply mediation principles and conflict management methods with negotiation techniques to address staff disciplinary issues in accordance with department and organization disciplinary measures
LO 11: Set goals and implement performance appraisal processes to conduct unbiased performance reviews
LO 12: Implement staff career development frameworks
LO 13: implement career planning process to manage staff with different capabilities and initiate career planning
What You'll Learn
This course prepares learners to manage the staffing, recruitment, performance, and development of staff in a team. On completion of this course, the learner will be able to manage performance, development, and engage the team for optimal performance in meeting organisational goals and objectives. The Learning Units are sequenced by topics across the LUs. Each topic interacts with and affects the others and all should fit with the organisation’s strategic plan. For example, how the learner supports recruitment processes (LU2) and identify skill development needs (LU3) depends on job’s specific duties and responsibilities based on work plans aligned with organisation’s strategic goals (LU1). A team member’s performance and appraisal (LU5) depends on not only the team member’s motivation to perform but also how well his or her learning needs are identified that supports skill development (LU3). Organisation’s strategic plan (LU1) impacts diverse team management and leadership across cultures (LU4)
Relevant Job Role(s)
Team Leader, Supervisor, HR Executive, Operations Manager, Department Head, Project Manager, Talent Development Specialist, and roles involving leadership, team coordination, and staff performance management across various industries.
Minimum Entry Requirement
Assumed Attitude
Have effective communication and relationship management skills to work with employees from all levels and areas within an organisation Assumed Skills and Knowledge
Manage the delivery of services to stakeholders within projects of limited scope
Have effective communication and relationship management skills to work with employees from all levels and areas within an organisation
Provide support to operational employees in the implementation of change processes
Work with competitive knowledge of the business, industry, and sector in which the organisa-tion operates
Be able to listen and speak English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) Level 5
Be able to read and write English at a proficiency level equivalent to the ES WSQ WPL level 5 Required Years of Experience in Relevant Domain
At least 3 years working experience in F & B
Price
Course fee before subsidies
550
Singaporeans aged 39 years old and below, and Singapore Permanent Residents
324.50
214.50