Effectiveness Management
Category
Food & Beverages
Duration
16 hours
About This Course
This skill describes the ability to promote the use of effective
communication within a team. It also includes using conflict resolution
and negotiation strategies as well as building rapport with colleagues,
stakeholders and customers.
What You'll Learn
LO1: Promote effective communication within the team
LO2: Communicate strategies to negotiate an acceptable outcome
LO3: Resolve conflicts through negotiation while taking diversity issues into consideration LO4: Understand the importance of keeping abreast and staying relevant
Relevant Job Role(s)
Waiter, Waitress, Supervisor, Assistant Manager, Manager
Minimum Entry Requirement
Assumed Attitude
have effective communication and relationship management skills to work with employees from all levels and areas within an organisation
Assumed Skills and Knowledgemanage the delivery of services to stakeholders within projects of limited scope
have effective communication and relationship management skills to work with employees
from all levels and areas within an organisationprovide support to operational employees in the implementation of change processes
work with competitive knowledge of the business, industry and sector in which the organisation operates
Be able to listen and speak English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) Level 5
Be able to read and write English at a proficiency level equivalent to the ES WSQ WPL level 5
Required Years of Experience in Relevant Domainat least 3 years F&B experience
Price
Course fee before subsidies
450
Singaporeans aged 39 years old and below, and Singapore Permanent Residents
295
195