Effective Client Communication
Category
Duration
16 Hours
About This Course
This intermediate-level course addresses critical communication challenges in Singapore's caregiving sector by equipping nurses, eldercare professionals, and volunteers with advanced skills to build rapport, deliver clear care instructions, and handle sensitive conversations with empathy.
Aligned with the Healthier SG initiative's emphasis on human-centric care, the training enhances participants' ability to foster trust, resolve conflicts, and adapt messages for diverse clients and families - directly improving care quality while reducing workplace stress.
By developing these in-demand competencies, caregivers gain a competitive edge for career advancement into leadership roles while meeting national standards for holistic care, ultimately strengthening both employability and the sector's capacity to serve Singapore's aging population with dignity and professionalism.
What You'll Learn
LO1: Apply organisational communication protocol to convey care results and goals to clients or caregivers LO2: Adapt a communication style to suit the client’s health literacy in explaining therapy results and plans LO3: Demonstrate types of trust-building techniques to develop rapport with clients or caregivers.
LO4: Facilitate treatment and discharge planning with clients or caregivers in a culturally sensitive manner to meet their needs
LO5: Provide counselling and communication support to convey care outcomes that meet clients’ needs. LO6: Apply oral communication and active listening skills to manage sensitive information in line with ethical and legal requirements
Relevant Job Role(s)
Minimum Entry Requirement
Language and Literacy Proficiency Level
Candidates must demonstrate the practical application of English listening and speaking skills, meeting the standards of the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) Level 3.
This proficiency should be evident in the candidate’s ability to comprehend and articulate ideas clearly in professional and operational contexts within the Healthcare industry.
Target Age Group
The course is designed for individuals who are 21 years and older, acknowledging the rich experience this demographic brings to the learning environment. The curriculum is tailored to build upon their existing knowledge base, focusing on applying skills in practical workplace scenarios.
Minimum Education Level
The minimum education requirement is secondary school education, ensuring that all participants have a foundational academic skill set to build upon.
Price
Course fee before subsidies
$610.40
Singaporeans aged 39 years old and below, and Singapore Permanent Residents
$330.40
$218.40