Coordinate Food & Beverage Service
Category
Food & Beverages
Duration
20 hours
About This Course
Implement service standards within the organisation
Take corrective actions of guest dissatisfaction events
Provide feedback for changes to service standards and provide inputs for ongoing changes to outlet procedures
Schedule and complete scheduling documentations based on operational needs
Ensure safety and hygiene of final products, and working place
Identify signs of pest infestations and carry out follow-up actions
Ensure outlet cleanliness and appearance is maintained
Train, coach and mentor staff on service, safety and hygiene standards in accordance with organisational procedures and
recipes, food and Workplace Safety and Health requirementsIdentify areas of improvement in Processes
What You'll Learn
LO1: Implement Service Standards
LO2: Understand the human factor at the workplace
LO3: Apply food and beverage hygiene safety guidelines
LO4: Understand food preparation and different serving styles
LO5: Improve staff performance at the workplace
LO6: Stay relevant and competitive within the industry
Relevant Job Role(s)
LO1: Implement Service Standards LO2: Understand the human factor at the workplace LO3: Apply food and beverage hygiene safety guidelines LO4: Understand food preparation and different serving styles LO5: Improve staff performance at the workplace LO6: Stay relevant and competitive within the industry
Minimum Entry Requirement
Assumed Attitude
have effective communication and relationship management skills to work with employees from all levels and areas within an organisation Assumed Skills and Knowledge
manage the delivery of services to stakeholders within projects of limited scope
have effective communication and relationship management skills to work with employees from all levels and areas within an organisation
provide support to operational employees in the implementation of change processes
work with competitive knowledge of the business, industry, and sector in which the organisa-tion operates
Be able to listen and speak English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) Level 5
Be able to read and write English at a proficiency level equivalent to the ES WSQ WPL level 5 Required Years of Experience in Relevant Domain
at least 3 years working experience in F & B
Price
Course fee before subsidies
540
Singaporeans aged 39 years old and below, and Singapore Permanent Residents
318.60
210.60