Behavioural Conflict Management
Category
Personal Development
Wholesale Retail & Trade
Duration
16.5 hours
About This Course
At the end of this session, learners should be able to address questions, understand what drives the behaviours of others in a conflict situation and assess own behaviour to minimise conflict occurrences.
What You'll Learn
LO1: Determine the signs, stages, and causes of conflicts involving individuals or groups of people
LO 2: Describe the conflicts, differences, and contention arising from social and cultural differences and within the legal and ethical considerations
LO 3: Define the team and individual roles and accountabilities for resolving conflicting issues.
LO 4: Implement organizational policies and procedures to address potential and current areas of conflict among team members
LO5: Manage individual viewpoints in conflict resolution within the team
LO6: Manage and resolve key issues within a conflict situation
Relevant Job Role(s)
Retail Managers, Supervisors, Colleagues and staffs
Minimum Entry Requirement
Be able to listen and speak English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) & Workplace Literacy (WPL) Level 3
The entry requirement will be ‘N’ level/’O’ level qualification and above and be able to read and write English at a proficiency level equivalent to the ES WSQ WPL level 3/’N’ level.
Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) level 3/’N’ level
Target age group are adults 21 years and above
Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) level 3/’N’ level
At least 2 years of experience in the retail domain as a manger/ supervisor
Price
Course fee before subsidies
700
Singaporeans aged 39 years old and below, and Singapore Permanent Residents
413
273